Council Services

  • Civic Administration Building
    Church Street, Dubbo, NSW, 2830
  • Office hours:
    9am to 5pm, Monday to Friday
  • Mailing address:
    PO Box 81, Dubbo, NSW, 2830
  • Telephone: (02) 6801 4000
  • Fax: (02) 6801 4259
  • Email: Email us today

Sewerage Services

Dubbo City Council provides sewerage services to the urban areas of Dubbo and the villages of Brocklehurst and Wongarbon. 

Customer Service Standards

Every two years, Council adopts target Customer Service Standards for Sewerage Services. These define the level of service Council aims to supply to its sewerage customers.  Customer Service Standards for Sewerage Services for 2016 - 2018 were adopted at the April 2016 Council Meeting.

Sewerage Services Customer Service Standards 2016 - 2018 Sewerage Services Customer Service Standards 2016 - 2018 (94 KB)

Your Responsibilities and Ours

As a property owner, it is your responsibility to maintain or repair sewer pipes within your property, up to the connection to Council's sewer. Click below for more information.

Sewer Responsibility Sewer Responsibility (2437 KB)

Keeping Tree Roots out of Sewer Lines

Trees and shrubs have a place in residential areas by creating pleasant environments that provide shade during summer, create colourful landscapes and screen out neighbours. Trees have many environmental benefits by providing habitat for native animals and insects, and also reduce salinity and erosion.       

Drains, sewers and water mains can become disrupted, blocked and damaged, sometimes involving costly repairs and removal.

Dubbo City Council has produced a guide to assist residents in choosing appropriate plant species to reduce damage and blockages to nearby pipes and structures.

Keeping Tree Roots out of Sewer Lines Keeping Tree Roots out of Sewer Lines (1492 KB)

 

Sewage Treatment Plant Tours

Dubbo City Council has commenced a $24 million upgrade at the Dubbo Sewage Treatment Plant.

The upgrade will ensure the City's services keep pace with the growing population and will allow the facility to service a future population of up to 55,000 residents.

Group tours of the facility have been suspended during this period. 

Council anticipates tours will commence in September 2015.       

Useful information

24-hour service

Dubbo City Council provides the city with a 24-hour emergency paging service for sewerage problems (02) 6801 4000.

Residents who phone the emergency number will be connected to Council’s pager service contractor. The operator will ask questions such as the nature of the problem and the address so as to expedite despatch of a service crew as soon as possible.

If you have a problem with internal sewage or waste pipes, you should contact a plumber.