Council Services

  • Civic Administration Building
    Church Street, Dubbo, NSW, 2830
  • Office hours:
    9am to 5pm, Monday to Friday
  • Mailing address:
    PO Box 81, Dubbo, NSW, 2830
  • Telephone: (02) 6801 4000
  • Fax: (02) 6801 4259
  • Email: Email us today

Sewerage Services

Dubbo City Council provides sewerage services to the urban areas of Dubbo and the villages of Brocklehurst and Wongarbon. 

Customer Service Standards

Every two years, Council adopts target Customer Service Standards for Sewerage Services. These define the level of service Council aims to supply to its sewerage customers.  Customer Service Standards for Sewerage Services for 2016 - 2018 were adopted at the April 2016 Council Meeting.

Sewerage Services Customer Service Standards 2016 - 2018 Sewerage Services Customer Service Standards 2016 - 2018 (94 KB)

Your Responsibilities and Ours

As a property owner, it is your responsibility to maintain or repair sewer pipes within your property, up to the connection to Council's sewer. Click below for more information.

Sewer Responsibility Sewer Responsibility (2437 KB)

Keeping Tree Roots out of Sewer Lines

Trees and shrubs have a place in residential areas by creating pleasant environments that provide shade during summer, create colourful landscapes and screen out neighbours. Trees have many environmental benefits by providing habitat for native animals and insects, and also reduce salinity and erosion.       

Drains, sewers and water mains can become disrupted, blocked and damaged, sometimes involving costly repairs and removal.

Dubbo City Council has produced a guide to assist residents in choosing appropriate plant species to reduce damage and blockages to nearby pipes and structures.

Keeping Tree Roots out of Sewer Lines Keeping Tree Roots out of Sewer Lines (1492 KB)

 

Sewage Treatment Plant Tours

Dubbo City Council has commenced a $24 million upgrade at the Dubbo Sewage Treatment Plant.

The upgrade will ensure the City's services keep pace with the growing population and will allow the facility to service a future population of up to 55,000 residents.

Group tours of the facility have been suspended during this period. 

Council anticipates tours will commence in September 2015.       

Useful information

Smoke Testing Programme

As part of a programme to ensure the effectiveness of the sewerage system, Council will be conducting smoke testing in its sewerage system in West Dubbo from June 2016 to November 2016. The attached map identifies the area to be smoke tested and is highlighted in blue.

A special non-toxic smoke will be blown into the sewer pipes. The smoke will reveal places where sewer odours may escape as well as places where storm waters may be entering the sewerage system.

As inspection outside the house or building only is required, it is not necessary for the resident to be present at the time of inspection, but Council will be required to enter upon the resident's land during the course of the tests to observe for smoke.

As the plumbing appliances in the house or building are connected to the Council sewerage system, some of the smoke may enter the house if:

  • Vents connected to your building's sewer pipes are inadequate, defective or improperly installed;
  • Traps under sinks, tubs, basins, showers and other drains are dry, defective, improperly installed or missing;
  • Pipes, connections and seals of the wastewater drain system in and under your building are damaged, defective, have plugs missing or are improperly installed.

The smoke used in the tests has a distinctive, but not unpleasant odour, and dissipates within a few minutes if there is adequate ventilation. Although the smoke is non-toxic, it may cause some discomfort to asthma sufferers.

If traces of this smoke or smoke odours enter the house or building, it is an indication that gases and odours from the sewers may also enter. These can be unpleasant and, if the defects are not rectified, they pose a genuine health hazard to the occupants.

The correction of any defects in the internal house sewerage system is the responsibility of the owner. Should a defect be found at a property, Council will issue a defect notice immediately which will detail what needs to be done to make the internal plumbing comply with the Plumbing Code of Australia. The services of a licensed plumber or drainer would be required to carry out this work.

If you have any questions regarding this matter, please contact Council's Customer Service Centre on (02) 6801 4000.

Smoke Testing Programme Map - 2016 Smoke Testing Programme Map - 2016 (528 KB)

24-hour service

Dubbo City Council provides the city with a 24-hour emergency paging service for sewerage problems (02) 6801 4000.

Residents who phone the emergency number will be connected to Council’s pager service contractor. The operator will ask questions such as the nature of the problem and the address so as to expedite despatch of a service crew as soon as possible.

If you have a problem with internal sewage or waste pipes, you should contact a plumber.