Council Services

  • Civic Administration Building
    Church Street, Dubbo, NSW, 2830
  • Office hours:
    9am to 5pm, Monday to Friday
  • Mailing address:
    PO Box 81, Dubbo, NSW, 2830
  • Telephone: (02) 6801 4000
  • Fax: (02) 6801 4259
  • Email: Email us today

Water Supply

Council's Mission Statement for Water Supply

Council is responsible for providing a safe, reliable and cost effective drinking water supply which is customer focused, enhances the Dubbo environment and caters for the sustainable growth of the City.

Strategic Business Plan 2014/2015

Strategic Business Plan for Water Supply and Sewerage Services 2014/2015 Strategic Business Plan for Water Supply and Sewerage Services 2014/2015 (8576 KB)

Customer Service Standards

Every two years, Council adopts Customer Service Standards for Water Supply Services. These define the level of service Council aims to supply to its water supply customers.  Customer Service Standards for Water Supply Services for 2016 -2018 were adopted at the April 2016 Council Meeting.

Water Supply Customer Service Standards 2016 - 2018 Water Supply Customer Service Standards 2016 - 2018 (108 KB)


Water Supply Areas

Council has adopted different Customer Service Levels for different areas of the city.

Water Supply Service Areas - Urban Water Supply Service Areas - Urban (1918 KB)

Water Supply Service Areas - Rural Water Supply Service Areas - Rural (964 KB)

Emergency 24-hour service

Dubbo City Council provides the city with a 24-hour emergency paging service. For water pressure, breaks and repairs call (02) 6801 4000.

Residents who phone the emergency number will be connected to Council’s pager service contractor. The operator will ask questions such as the nature of the problem and the address so as to expedite dispatch of a service crew as soon as possible.

Water Supply and Sewerage Services Strategic Business Plan 2013/2014

The Strategic Business Plan applies to Dubbo City Council’s Water Supply Scheme, the Dubbo Sewerage Scheme and the Wongarbon Sewerage Scheme.  The plan gives details and supporting information for Council’s Community Strategic Plan, Delivery Program, Operational Plan and Budget.

Water and Sewerage Strategic Business Plan Water and Sewerage Strategic Business Plan (7202 KB)


Drought Management Plan

The plan provides direction in drought management activities and includes short term actions such as schemes of water restrictions, drought water pricing and obtaining additional water licences.

Drought Management Plan Drought Management Plan (2978 KB)

Demand Management Plan

The plan outlines how Council aims to achieve efficient water use within the community.

Demand Management Plan Demand Management Plan (1832 KB)

 Regional Drought Management Plan

Bathurst Regional Council, Orange City Council and Dubbo City Council (BOD) have collaboratively developed a regional system of water restrictions, the BOD Regional Water Restrictions. The same set of restrictions have been agreed to by the Lower Macquarie Water Utilities Alliance as well (Bogan, Bourke, Brewarrina, Cobar, Narromine, Warren and Wellington Councils).

Regional Drought Management Plan Regional Drought Management Plan (1563 KB)


Water Sources

Council owns and operates its own water supply system and sources its potable water supply from the Macquarie River (typically 70%) and a total of 7 bores within the South Dubbo borefield (typically 30%). The water from both sources is treated at the John Gilbert Water Treatment Plant in Macquarie Street (south) before being pumped to service reservoirs throughout the urban area of Dubbo.

Dubbo City Council re-commenced operation of the Drift Wells bore at the intersection of Brisbane Street and Darling Street in 2014.  

Drift Wells bore forms a significant part of the Dubbo Water Supply, in normal years representing 3% of the City’s Water Supply. 

The ability to again access the Drift Wells site further secures the City’s water supply and provides a buffer for the City during the continued projected dry conditions.

Council had determined to cease pumping from the Driftwells bore in April 2008 as a purely precautionary measure due to a groundwater contamination incident nearby. The need to act responsible to ensure the community’s safety was Council’s highest priority. 

Council has adopted a protocol which provides for an effective plan for monitoring and testing the Drift Wells bore water supply. When extraction re-commenced, Council tested the water weekly. The test results had always been satisfactory. In March 2014 Council reduced testing to once a fortnight, and in August 2014 Council adopted a monthly frequency of sampling and testing.

The results of regular testing will determine whether higher or lower levels of control at Drift Wells and two (2) other bores, in Ronald Street and Thorby Avenue, South Dubbo, are required.

Sampling results that fall outside specific parameters would trigger action to address identified changes in test results and may include increasing the frequency of testing.  

The return to operational service of the Drift Wells bore is a significant step in Council’s ability to provide water security for the City of Dubbo and its residents.


Eumungerie Water Supply Scheme

Council has commenced the construction of the Eumungerie Water Supply.  The construction is anticipated to be completed by the end of August 2016.  This scheme will supply reticulated potable water to the villages of Eumungerie and Mogriguy.

The construction project includes a pumping station at Brocklehurst and a 16.6 km rising main from Brocklehurst along the Mogriguy Road towards a 100 kilolitre capacity reservoir and a chlorinator system to be located south of Eumungerie.

There will be an 11.5 km long reticulation main from the reservoir to the reticulation network within Eumungerie village and a 3.2 km long reticulation main from the reservoir back to Mogriguy. Water will be distributed via 4 km of reticulation pipe within Eumungerie Village and 0.7 km of reticulation pipe within Mogriguy village.

Council charges a flat rate water usage charge to all customers on a user pays basis for water supplied by the reticulation scheme. Customers currently pay $1.94 for each 1,000 litres (1 kilolitre) used as per Council’s Revenue Policy for 2016/2017.


Water Treatment Plant Tours

Dubbo City Council welcomes, site tours by arrangement, from schools and other community groups to our treatment plants for educational guided tours.  To make a booking please click on the following:

John Gilbert Water Treatment Plant Tour - Application John Gilbert Water Treatment Plant Tour - Application (190 KB)

Schools and other community groups must read the following before undertaking the tour.

Pre-tour Information - John Gilbert Water Treatment Plant Pre-tour Information - John Gilbert Water Treatment Plant (170 KB)

'How to read your Water Meter'click here

Dubbo City Council Water Filling Stations

Dubbo City Council’s Water Filling Stations offer a convenient means for contractors, water carters and other customers to access drinking water in a number of locations throughout the Dubbo Local Government area. 
Customers wishing to use the Water Filling Stations will need to apply to Council for an account and access key or a pre-paid key. Bulk water charges and a key deposit fee applies, as per Council’s Revenue Policy. In 2016/17, the charge for bulk water purchase is $3.20 per kilolitre (1,000 L).

A pre-paid key provides immediate access to 10,000 litres of water (10 kilolitres).  This key can only be used at a single designated water filling station selected when a key is purchased.

A pre-paid key can be purchased from Dubbo City Council's Customer Service Centre for $67.00. This includes a key deposit of $35.00 and a pre-paid credit amount of $321.00 being for 10kL of water (2016/2017).

This key is not a disposable item and is designed for repeated use.  Additional credit can be purchased at an amount of $32.00 being for 10kL of water (2016/20176).

An application form for an account or pre paid key can be obtained from Council’s Customer Service Centre in Church Street, Dubbo.

For enquiries regarding applications, please contact Dubbo City Council on (02) 6801 4000.

Dubbo City Council Water Filling Stations Dubbo City Council Water Filling Stations (380 KB)

Water Filling Station - Conditions of Use Water Filling Station - Conditions of Use (186 KB)

Water Filling Station Instructions Water Filling Station Instructions (93 KB)

Water filling station locations:

Ballimore - Federation Street Water Filling Station, opposite Thelma Pelosi Memorial Playground
Brocklehurst – Burraway Street Water Filling Station, eastern side of Newell Highway intersection
Firgrove – Eulomogo Road Water Filling Station, between Mitchell Highway and eastern end of Toorale Road
East Dubbo - Whitewood Road, 500 metres east of South Buninyong Road
North Dubbo – Boothenba Road Water Filling Station, east of Dubbo Septage Receival Station exit.
South Dubbo – Macquarie Street Water Filling Station, adjacent to John Gilbert Water Treatment Plant
South/West Dubbo - Obley Road Water Filling Station, Corner of Obley Road and Belowrie Road
West Dubbo – Cooreena Road Water Filling Station, entry via new section of Cooreena Road
West Dubbo - Bunglegumbie Road Water Filling Station, eastern side of Bunglegumbie Road, North of Spears Drive
Wongarbon – Derribong Street Water Filling Station, Derribong Street,Wongarbon.

Water Supply Issues

A discussion of water supply issues in water supply is provided below:

Climate change and its effect on water supply
Water charges

Water conservation
Drinking water quality
Water restrictions
Water usage
Water fluoridation
Water Supply Backflow Prevention
Water Information Register
Water legislation

Dubbo’s water supply is managed in accordance with Council’s Integrated Water Cycle Management Plan.

Council upgraded the John Gilbert Water Treatment Plant in 2006. The $23 million project saw the plant capacity increase from 50 megalitres/day to 80 megalitres/day.

What's New in Water

Central Park Water, Sydney25-Sep-2015

NSW Minister for Primary Industries, Land and Water, Niall Blair, has opened the world’s l..

Coca Cola and Recycled Water25-Sep-2015

In 2007, Coca Cola and its bottling partners previously adopted a goal to replenish all the wate..

Stormwater Harvesting25-Sep-2015

Independent Senator for South Australia, Nick Xenophon, says the Senate Inquiry into stormwater ..

Water Efficiency Labelling25-Sep-2015

The second independent review of Australia’s Water Efficiency Labelling and Standards (WEL..

Water Market25-Sep-2015

A virtual “stock exchange” for water has been launched. H2OX is a privately owned co..

Disposable Wipes14-Aug-2015

Disposable wipes are costing authorities tens of millions of dollars as more people flush then d..

Global Score Card14-Aug-2015

Some 650 million people are still without an ‘improved’ source of water and 2.4 bill..

New Water Source for Mid Coast Water14-Aug-2015

A Local Aboriginal Land Council has transferred land to a local government utility to improve w..

Scorecard on Cotter Dam14-Aug-2015

An inquiry into the ACT’s enlarged Cotter Dam, the Murrumbidgee pipeline and a spillway up..

Water Management in NSW14-Aug-2015

NSW Minister for Primary Industries, Land and Water, Niall Blair, has announced the formation of..