Council Services

  • Civic Administration Building
    Church Street, Dubbo, NSW, 2830
  • Office hours:
    9am to 5pm, Monday to Friday
  • Mailing address:
    PO Box 81, Dubbo, NSW, 2830
  • Telephone: (02) 6801 4000
  • Fax: (02) 6801 4259
  • Email: Email us today

Water Supply

Council's Mission Statement for Water Supply

Council is responsible for providing a safe, reliable and cost effective drinking water supply which is customer focused, enhances the Dubbo environment and caters for the sustainable growth of the City.

Strategic Business Plan 2014/2015

Strategic Business Plan for Water Supply and Sewerage Services 2014/2015 Strategic Business Plan for Water Supply and Sewerage Services 2014/2015 (8576 KB)

Customer Service Standards

Every two years, Council adopts Customer Service Standards for Water Supply Services. These define the level of service Council aims to supply to its water supply customers.  Customer Service Standards for Water Supply Services for 2014/2015 and 2015/2016 were adopted at the March 2014 Council Meeting.

Water Supply Customer Service Standards 2014/2015 and 2015/2016 Water Supply Customer Service Standards 2014/2015 and 2015/2016 (110 KB)

2013 Survey of Customer Service Levels

2013 Survey of Customer Service Levels 2013 Survey of Customer Service Levels (2791 KB)

Water Supply Areas

Council has adopted different Customer Service Levels for different areas of the city.

Water Supply Service Areas - Urban Water Supply Service Areas - Urban (1918 KB)

Water Supply Service Areas - Rural Water Supply Service Areas - Rural (964 KB)

Emergency 24-hour service

Dubbo City Council provides the city with a 24-hour emergency paging service. For water pressure, breaks and repairs call (02) 6801 4000.

Residents who phone the emergency number will be connected to Council’s pager service contractor. The operator will ask questions such as the nature of the problem and the address so as to expedite dispatch of a service crew as soon as possible.

Water Supply and Sewerage Services Strategic Business Plan 2013/2014

The Strategic Business Plan applies to Dubbo City Council’s Water Supply Scheme, the Dubbo Sewerage Scheme and the Wongarbon Sewerage Scheme.  The plan gives details and supporting information for Council’s Community Strategic Plan, Delivery Program, Operational Plan and Budget.

Water and Sewerage Strategic Business Plan Water and Sewerage Strategic Business Plan (7202 KB)


Regional Drought Management Plan

Bathurst Regional Council, Orange City Council and Dubbo City Council (BOD) have collaboratively developed a regional system of water restrictions, the BOD Regional Water Restrictions. The same set of restrictions have been agreed to by the Lower Macquarie Water Utilities Alliance as well (Bogan, Bourke, Brewarrina, Cobar, Narromine, Warren and Wellington Councils).

Regional Drought Management Plan Regional Drought Management Plan (1563 KB)


Water Sources

Council owns and operates its own water supply system and sources its potable water supply from the Macquarie River (typically 70%) and a total of 7 bores within the South Dubbo borefield (typically 30%). The water from both sources is treated at the John Gilbert Water Treatment Plant in Macquarie Street (south) before being pumped to service reservoirs throughout the urban area of Dubbo.

Dubbo City Council re-commenced operation of the Drift Wells bore at the intersection of Brisbane Street and Darling Street in 2014.  

Drift Wells bore forms a significant part of the Dubbo Water Supply, in normal years representing 3% of the City’s Water Supply. 

The ability to again access the Drift Wells site further secures the City’s water supply and provides a buffer for the City during the continued projected dry conditions.

Council had determined to cease pumping from the Driftwells bore in April 2008 as a purely precautionary measure due to a groundwater contamination incident nearby. The need to act responsible to ensure the community’s safety was Council’s highest priority. 

Council has adopted a protocol which provides for an effective plan for monitoring and testing the Drift Wells bore water supply. When extraction re-commenced, Council tested the water weekly. The test results had always been satisfactory. In March 2014 Council reduced testing to once a fortnight, and in August 2014 Council adopted a monthly frequency of sampling and testing.

The results of regular testing will determine whether higher or lower levels of control at Drift Wells and two (2) other bores, in Ronald Street and Thorby Avenue, South Dubbo, are required.

Sampling results that fall outside specific parameters would trigger action to address identified changes in test results and may include increasing the frequency of testing.  

The return to operational service of the Drift Wells bore is a significant step in Council’s ability to provide water security for the City of Dubbo and its residents.  

Eumungerie Water Supply Scheme

Council will soon commence construction of the Eumungerie Water Supply.  The construction is anticipated to be completed in 2015/2016.  This scheme will supply reticulated potable water to the villages of Eumungerie and Mogriguy.

Council plans a significant investment in infrastructure for the Eumungerie Water Supply Scheme with the provision in the budgets of just over $4.03 million in 2013/2014 and 2014/2015.  

The construction project includes a pumping station at Brocklehurst and a 16.6 km rising main from Brocklehurst along the Mogriguy Road towards a 100 kilolitre capacity reservoir and a chlorinator system to be located south of Eumungerie.

There will be an 11.5 km long reticulation main from the reservoir to the reticulation network within Eumungerie village and a 3.2 km long reticulation main from the reservoir back to Mogriguy. Water will be distributed via 4 km of reticulation pipe within Eumungerie Village and 0.7 km of reticulation pipe within Mogriguy village.

Council charges a flat rate water usage charge to all customers on a user pays basis for water supplied by the reticulation scheme. Customers currently pay $1.85 for each 1,000 litres (1 kilolitre) used as per Council’s Revenue Policy for 2014/2015.

Councils Revenue Policy includes a Water Headworks Charge of $5,449 per household (2014/2015) for each connection to the water supply scheme. It is expected that Council will waive this charge for a period of time to permit connection of existing houses in Eumungerie and Mogriguy without paying the charge.

No media download found.

Eumungerie Water Supply Information Eumungerie Water Supply Information (299 KB)

Water Treatment Plant Tours

Dubbo City Council welcomes, site tours by arrangement, from schools and other community groups to our treatment plants for educational guided tours.  To make a booking please click on the following:

John Gilbert Water Treatment Plant Tour - Application John Gilbert Water Treatment Plant Tour - Application (190 KB)

Schools and other community groups must read the following before undertaking the tour.

Pre-tour Information - John Gilbert Water Treatment Plant Pre-tour Information - John Gilbert Water Treatment Plant (170 KB)

'How to read your Water Meter'click here

Dubbo City Council Water Filling Stations

Dubbo City Council’s Water Filling Stations offer a convenient means for contractors, water carters and other customers to access drinking water in a number of locations throughout the Dubbo Local Government area. 
Customers wishing to use the Water Filling Stations will need to apply to Council for an account and access key or a pre-paid key. Bulk water charges and a key deposit fee applies, as per Council’s Revenue Policy. In 2014/15, the charge for bulk water purchase is $3.00 per kilolitre (1,000 L).

A pre-paid key provides immediate access to 10,420 litres of water (10.42 kilolitres).  This key can only be used at a single designated water filling station selected when a key is purchased.

A pre-paid key can be purchased from Dubbo City Council's Customer Service Centre for $60.00. This includes a key deposit of $33.00 and a pre-paid credit amount of $27.00 being for 9kL of water (2014/2015).

This key is not a disposable item and is designed for repeated use.  Additional credit can be purchased at an amount of $25.00 being for 10.42kL of water (2013/2014).

An application form for an account or pre paid key can be obtained from Council’s Customer Service Centre in Church Street, Dubbo.

For enquiries regarding applications, please contact Dubbo City Council on (02) 6801 4000.

Dubbo City Council Water Filling Stations Dubbo City Council Water Filling Stations (380 KB)

Water Filling Station - Conditions of Use Water Filling Station - Conditions of Use (122 KB)

Water Filling Station Instructions Water Filling Station Instructions (93 KB)

Water filling station locations:

Ballimore - Federation Street Water Filling Station, opposite Thelma Pelosi Memorial Playground
Brocklehurst – Burraway Street Water Filling Station, eastern side of Newell Highway intersection
Firgrove – Eulomogo Road Water Filling Station, between Mitchell Highway and eastern end of Toorale Road
East Dubbo - Whitewood Road, 500 metres east of South Buninyong Road
North Dubbo – Boothenba Road Water Filling Station, east of Dubbo Septage Receival Station exit.
South Dubbo – Macquarie Street Water Filling Station, adjacent to John Gilbert Water Treatment Plant
South/West Dubbo - Obley Road Water Filling Station, Corner of Obley Road and Belowrie Road
West Dubbo – Cooreena Road Water Filling Station, entry via new section of Cooreena Road
West Dubbo - Bunglegumbie Road Water Filling Station, eastern side of Bunglegumbie Road, North of Spears Drive
Wongarbon – Derribong Street Water Filling Station, Derribong Street,Wongarbon.

Water Supply Issues

A discussion of water supply issues in water supply is provided below:

Climate change and its effect on water supply
Water charges

Water conservation
Drinking water quality
Water restrictions
Water usage
Water fluoridation
Water Supply Backflow Prevention
Water Information Register
Water legislation

Dubbo’s water supply is managed in accordance with Council’s Integrated Water Cycle Management Plan.

Council upgraded the John Gilbert Water Treatment Plant in 2006. The $23 million project saw the plant capacity increase from 50 megalitres/day to 80 megalitres/day.

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