Water Saving Rebate Scheme

To further encourage and assist residents to achieve a daily water usage target of 280 litres per person per day under Level 4 water restrictions, Dubbo Regional Council has implemented a Water Saving Rebate Scheme.

Rebates apply to water saving products on a per household/per business basis and only to new water-efficient products. All rebates will be 50% of the product purchase price capped at a maximum amount per product as outlined in the following table:

wsr table

Examples of Rebates – if you purchase a:

  • Showerhead for $60 you will receive the full $20 rebate.
  • Tap timer for $25 you will receive $12.50 back.
  • Dual flush toilet for $350 you will receive the full $150 rebate.

The rebates scheme is available to:

  • All households/properties across the Dubbo Regional Local Government Area – those connected to the reticulated town water system as well as those on rural properties not connected to the town water system.
  • All businesses across the Dubbo Regional Local Government Area.

Other things to note:

  • Rebates will apply to new products purchased from 1 November 2019 onwards (when Level 4 water restrictions commenced in the Dubbo Region).
  • Products must be purchased from local retailers/suppliers in the Dubbo Regional Local Government Area, an initiative of Dubbo Regional Council to buy local and support local businesses.
  • The Water Saving Rebate Scheme will operate until program funds have been exhausted.
  • Rebates for dual flush toilets can be for the cistern only or for a cistern and bowl set – to replace a single flush toilet/s.
  • Dual flush toilets must be installed by a local licensed plumber. The rebate application form will require plumber’s details and the applicant is to provide evidence of installation, for example an invoice or receipt which identifies the description of completed work.
  • Rebate will be paid on purchased hardware only, not installation costs.
  • Only one claim can be made per property. 
  • Claims can be made online using the online application form (click the ‘Apply Here’ link below) or in person at Council’s Customer Experience Centres, either in Dubbo or Wellington – please ensure you bring all the required supporting documents with you.


APPLY HERE

Frequently Asked Questions

When can I apply for the rebate?
This has been able to apply from 1st January 2020. The additional products could be applied from 10 February 2020. To recognise the efforts already undertaken by residents, the rebates will be applied retrospectively on products purchased from 1 November 2019, when Level 4 water restrictions commenced.

How long will the rebates be available?
The rebate scheme will continue until Council’s allocated budget for the scheme is exhausted.

How do I claim the rebate? 
Applications can be made online using the ‘Apply Here’ link above. Or you may prefer to apply in person by visiting Council’s Customer Experience Centre, either in Dubbo or Wellington, where one of Council’s customer experience officers will assist you in processing your application.

What documentation do I need to make a claim for the rebates?
To make a claim you will need to provide the following information:

  • Confirmation of bank account details. An extract from a current bank statement showing the BSB, account number and bank account name or a copy of a deposit slip.
  • Your receipt of purchase of the eligible water saving product/s. The product/s must have been purchased at a local retailer within the Dubbo Regional Council Local Government Area.
  • Proof that the showerhead/s and/or dual flush toilet/s meet the 3-star or higher WELS rating. This can be a detail on the invoice or a photo of the packaging.
  • For dual flush toilets, evidence of installation by a local licensed plumber, such as an invoice or receipt identifying the completed work.

I have lost my receipt of purchase. Can I still claim the rebate?
Proof of purchase must be provided with the claim for a rebate.

How will rebates be paid?
All rebates will be made via an electronic bank transfer (EFT) to your nominated bank account. Monies can only be paid into a bank account matching the applicant or a joint bank account including their name. The document submitted as a proof of bank account ownership must clearly show these details.

How long will it take to receive the rebate?
Please allow up to four (4) weeks for the funds to be transferred into your bank account.

Do I have to be a resident or land owner within the Dubbo Region to claim the rebate?
Yes, the Water Saving Rebate Scheme is only available to households of the Dubbo Regional Council Local Government Area.

Are the rebates available to all households across the Dubbo Region?
Yes, the Water Saving Rebate Scheme aims to assist all households across the Dubbo Regional Local Government Area to reduce their consumption/demand on Council’s potable town water supply (drinking water).

This includes all households connected to Council’s reticulated town water supply and those on rural properties not connected to town water.

What about businesses?

All businesses in the Dubbo Regional Local Government Area are able to apply for rebates under the Water Saving Rebate Scheme.

Can I purchase my water saving products from any retail outlet?
An objective of the Water Saving Rebate Scheme is to support local businesses of the Dubbo Region. To be eligible for a rebate, all water saving products must be purchased from retailers within the Dubbo Regional Council LGA from 1 November 2019.

Additionally, to claim a rebate on dual flush toilets, toilets must be installed by a local licensed plumber.

I am renting, can I claim the rebate?
Yes, if you are renting you can claim a rebate. Dubbo Regional Council recommends you check with your landlord or their agent because they may purchase and install the water saving products and claim the rebates instead (rebates are per household).

What is a WELS rated product?
WELS relates to the Water Efficiency Labelling and Standards (WELS) scheme. Products that use water are registered with a ‘star’ rating – the more water efficient the product is, the greater the number of stars. The scheme is designed to help you choose more water-efficient products for your home or business.

Look for the water rating label (stars) or text advice on all products regulated under the WELS. Find out more about WELS at waterrating.gov.au/choose.

What type of dual flush toilet is eligible for the rebate?

Rebates for dual flush toilets can be for the cistern only or for a cistern and bowl set – to replace a single flush toilet/s.

The rebate is available for up to two (2) new dual flush toilets per household or business to replace existing single flush toilets. Rebates are not available on new toilets as part of new builds (that is, construction of new houses or fit-out of new businesses).

Why do the rebates only apply to the five selected products and not other products?
Dubbo Regional Council has chosen to offer rebates on a range of water saving products to assist residents and businesses to achieve a daily water usage target of 280 litres per person per day under Level 4 water restrictions. For instance:

Showerheads were selected based on frequent enquiries from the public when asking Council about a rebates scheme, and due to the water savings that WELS 3-star rated shower heads provide in the home.

Rebates on outdoor tap timers will assist residents to continue to use non-programmable watering devices such as soaker hoses and sprinklers.

Under the new Level 4 residential water restrictions, which came into effect on 4 November 2019, households can water outdoors (lawns and gardens) for a maximum of 30 minutes (total) on Wednesdays and Sundays. Any watering system that does not have a timer must be attended at all times, otherwise it is not permitted. A tap timer will assist you in meeting this water restriction requirement.

Pool covers were selected as under Level 4 water restrictions, a first fill or topping up of swimming pools is permitted but pools must have a pool cover.

Are rebates available for covers for spa pools?

Yes, the rebates do include covers for spa pools as well as swimming pools.

Can the rainwater tank be plumbed into my toilet or washing machine?

You may wish to have your rainwater tank connected to service a toilet or washing machine in your home, or you may want to use the rainwater tank for external use, for example watering your garden.

What size rainwater tank can I claim a rebate on?

Rebates are available on the purchase of a new rainwater tank with a minimum capacity of 2,000 litres, and only one rainwater tank per property is eligible for the rebate.

I’m building a new house. Are rebates available to help with the cost of new toilets or a tank?

The intent of the Water Saving Rebate Scheme is not to offset the costs associated with new build requirements. Rather, the Scheme is to assist with the replacement of old-style, inefficient devices or to assist with the installation of water saving devices at existing properties.

For example, new dual flush toilets to replace old-style single flush toilets or the installation/retrofitting of a rainwater tank at an existing property/business

Last Edited: 31 Jan 2020

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