Frequently Asked Questions

Not sure what Dubbo Regional Council's response to COVID-19 (Coronavirus) is? We might have the answer to your question

DOMESTIC WASTE SERVICES

Will rubbish collection continue?

Yes, this is considered an essential service, and DRC staff and contractor JR Richards, will continue collecting rubbish, recycling and organic bins on your allocated days.

Will I still be able to take my rubbish to the tip?

Yes, however Council asks that if you are sick, or have flu-like symptoms,  you wait until you are fully recovered before coming out to any of Council’s waste facilities. The below tips/ transfer stations will continue operating with its regular hours:

  • Whylandra Waste & Recycling Facility
  • Wellington Waste Facility
  • Ballimore Transfer Station
  • Eumungerie Transfer Station
  • Geurie Transfer Station
  • Stuart Town Transfer Station
  • Toongi Transfer Station

What if my bin isn't collected?

Our Customer Experience Team will still be contactable during this time. If you lodge a request with a staff member for a missed bin, we will attend to it as soon as we can. However, as we may be operating on skeleton staff, there might be a delay in getting your bin emptied. We ask for your patience during this period.

How do I collect bin liners during this time?

As our Customer Experience centres will be closed, you will have to lodge a request for new green bin liners either over the phone on (02) 6801 4000, or by lodging a request online

ANIMAL AND RANGER SERVICES

Will the animal shelter remain open?

Yes, the animal shelter will remain operational; however, its activities may be cut back. Plans are being put in place to limit the pick up of stray animals and adoption requests. This includes ceasing adoptions temporarily, with animals going to various rescue shelters instead. Strict guidelines for the public visiting the animal shelter require visitors to make an appointment in 30 minute blocks. Rangers will continue working and the safety of the community remains our priority.

Will parking inspectors and rangers still be working?

Rangers will be working; however, on a priority type response.

What do I do if i NEED TO REPORT AN INCIDENT TO Council's rangers?

The normal protocol of calling Council on (02) 6801 4000 during business hours still applies. You will be connected to an after-hours service if you have an urgent matter.

Recreation reserves

Why aren't some of Council's recreation reserves open yet?

Dubbo Regional Council (DRC) has been carefully abiding by the COVID-19 restrictions put in place by both state and federal governments during the pandemic. DRC has been able to reopen a variety of recreational assets as restrictions have eased in recent weeks. Council staff acted promptly to install COVIDSafe signage and conduct thorough risk assessments of each site prior to reopening.  

Council is constantly monitoring the restrictions, and although camping grounds are permitted to reopen in some cases, the NSW Public Health Order prohibits us from opening sites that are unattended. Under the Public Health Order (COVID-19 Restrictions on Gathering and Movement) Order (No 3) 2020, under Schedule 1, Clause 5 stipulates that operators must have a COVID-19 safety plan and comprehensive record keeping requirements pertaining to people who are in the campgrounds.  Ponto Falls, Terramungamine, Dickigundy and Stuart Town Recreation Reserves are free and unattended sites, therefore we are unable to uphold the requirements of the current Public Health Order and they will remain closed until restrictions are relaxed.     

Last Edited: 18 Jun 2020

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