Council launches community needs survey to gauge satisfaction of its residents

Dubbo Regional Council will commence a Community Needs Survey to gauge the level of satisfaction residents have of the operations and functions of Council.

The findings of the survey will assist Council to continue the process of understanding community perceptions of the organisation. A core function of the survey will analyse satisfaction levels with existing services and facilities along with issues relating to general community wellbeing.

600 residents will be phoned directly by an independent company, IRIS, who has had many years of experience assisting Councils with understanding the needs of their community.

Dubbo Regional Council’s Chief Executive Officer Michael McMahon said residents will be asked about community needs and customer satisfaction on a broad range of services, issues, and current experiences. 

“It’s extremely important for me as CEO of Dubbo Regional Council to understand how the community feels about the level of service we are providing, “said Mr McMahon.

“I encourage those residents who are phoned for the survey to offer genuine feedback so we can develop some benchmarks and goals to work toward,” he said.

The survey will be conducted via phone call to residents from Monday 8 April – Monday 22 April. Residents who don’t receive a phone call can still participate in the survey available online at the below link.

 Complete Survey

The findings of the survey will be compiled and made available to the community once presented to Council at the Ordinary Meeting in June 2019.

Last Edited: 09 Apr 2019

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