Dubbo Regional Council (DRC) staff currently working to provide vital services to the community will soon change the way they are working, and some of the services they provide to the community, in response to Coronavirus (COVID-19). Vital services such as rubbish collection, and water/sewer services will still continue operating as an ‘essential service’ for human health, even if the current situation significantly worsens.  

However, there are some Council facilities that will need to close, in order to reduce the risk of spreading COVID-19. DRC spokesperson for COVID-19 response, Andrew Parsons, says the latest round of closures follows a shutdown of Council-run facilities earlier in the week.

“From close of business this Friday (27 March 2019), our Customer Experience Centres will close to the public. We are doing this to protect our staff and the community. However, residents can be assured that our friendly staff will always be available over the phone, or online,” said Mr Parsons.

Staff have been testing the technology required and their capacity to respond to customers remotely all week, and will be prepared for the changeover by Monday morning.

Another service that will stop operating is the adoption service at the Wellington Pound and Dubbo City Animal Shelters, with all animals fit for adoption going to various rescue groups instead.

“While most pets will be going to rescue groups, any cats for adoption will be going to the RSPCA for re-homing,” said Mr Parsons.

Meanwhile, people will still be able to retrieve their lost or stray pets by strict appointment only, which will be allocated in 30 minute intervals. As the public would understand, we’re trying to minimise face-to-face contact, so if you are late or a no-show, you will need to reschedule, and we hope the community understands why we need to do this.

“We’re also encouraging people to place surrendered animals in the overnight pens, as rangers may not be able to attend in person,” said Mr Parsons.

Finally, you’ll start to notice that a number of Council’s amenities blocks have closed. The amenities block at the Japanese Gardens and Adventure Playground have closed, along with Teamsters Park and Bicentennial Park in Wellington. A full list of the amenities blocks closed can be found on Council’s website.

“However, the amenities blocks at the Dubbo Church Street Rotunda, Cameron Park in Wellington, and Wise Park in Geurie will remain open to the public, and will be thoroughly cleaned and disinfected every three hours as part of Council’s overall COVID19 hygiene protocols,” said Mr Parsons.

As this situation is constantly and rapidly evolving, the public is urged to stay up-to-date with the latest closures via the COVID-19 page on the DRC website, which can be accessed from the homepage.

Image caption: Council rangers will always be available to respond to urgent inquiries.


Last Edited: 26 Mar 2020

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