Smart Water Meters

Dubbo Regional Council are preparing to roll out smart meters across the local government area to approximately 17,700 residential water meters and 2,300 non-residential water meters.

A smart meter is a device that automatically records water use, has the ability to electronically report water usage information at regular intervals and provides instant access to data that can highlight any issues or trends to better manage the water network.

Benefits of smart water meters include:

  • Facilitation of early detection of leaks
  • Enables customers to check their water usage daily
  • Allows customers to develop strategies to reduce water usage
  • Enables Council to respond more effectively to usage enquiries

Smart Water Meter Roll Out

Taggle Systems has been selected through a formal tender process and will work with Dubbo Regional Council to deliver this high-quality, innovative technology to residents and businesses across the local government area.

Taggle will provide three different forms of smart meters

 V200HT_v2

Honeywell V200HT Integrated Smart Meter - If the customers existing meter requires full replacement due to age or fault.

 

MRC_a

 


MRC clip on device - These attach to existing meters which are working fine and are not due for replacement in the coming years

ADC1


ADC-1 clip on device – used for different sized meters for larger properties, businesses or council buildings

   

The smart meters will be rolled out in phases across an approximate 3 month period.

More information about areas and specific dates will be updated soon.
 

Frequently Asked Questions

What is a smart water meter?

A smart water meter is an automatic meter reading system that automatically records water use, has the ability to electronically report water usage information at regular intervals and provides instant access to data that can show leaks, alert to unusual high usage (customers can set alarms in the customer portal), water theft, peak usage and other valuable network information.

Why am I getting a smart water meter?

Council currently utilises an aging fleet of mechanical water meters which relies on manual readers to capture consumption data. This approach is manually intensive and relatively inefficient. As a large number of the mechanical meters are due for replacement, this is an opportunity to consider digital technology to automate meter reading. Smart metering systems have the potential to revolutionise current water service operations and many other councils are already reaping the benefits of providing customers with the extra services that smart metering offers. The change to automated meter reading will streamline the meter reading process and offer opportunities for system improvements to create efficiencies and cost savings. The smart water meter solution can stream large volumes of time stamped water usage data which will assist Council in the management of the water network and guide planning decisions for upgrades to the water network.  

How do smart water meters work?

The smart water meter device detects the water meter dial rotating and transmits the current water meter reading as a small radio signal. The information is then stored in a secure database managed by Dubbo Regional Council.

How strong is the radio signal?

The radio signal transmitted by the smart meter is very small – it I about 30 times weaker than the signal transmitted by your mobile phone.

How does the device get power?

The smart meter device is powered by a AA battery. All the power used by the device comes from the battery.

Who is installing it?

An authorised contractor from Taggle will be installing the devices. They will have identification on their persons. They will be knocking on the door in an attempt to notify the customer of the installation and they will leave a flyer in the mailbox or at the premises once installation is complete. 

How long will the install take? 

The install will take approximately 20 minutes depending on the location of the meter. 

Will my water be interrupted while install occurs?

Yes, you will experience a short interruption to your water supply whilst the new meter is installed.

What will my water data be used for? 

Initially your water meter data will be used by Council to identify any hidden leaks to which you will be notified if any are found. On average 10% of homes and businesses have concealed leaks they are not aware of despite best efforts to save water.

What smart meter will I be receiving?

There are three different styles of meters.
Depending on the age of your existing meter it may need to be fully replaced or retrofitted with a clip on device. Larger meters will require a separate retro fit device.
The four models are:

1. Honeywell V200HT Integrated Smart Meter - If the customers existing meter requires full replacement due to age or fault.
2. MRC clip on device - These attach to existing meters which are working fine and are not due for replacement in the coming years 
3. ADC-1 clip on device – used for different sized meters for larger properties, businesses or council buildings
4. HP-1 High Power device – these high power devices, which are still very low power just higher in comparison, may be used if a signal is difficult to receive for example from under a metal lid or in rural areas far away from a receiver.

Who is responsible for the maintenance of the device?

If you notice that your meter is damaged or in need of maintenance please contact Council’s customer experience centre on 6801 4000

Does it cost me any extra money? 

The cost of deploying smart meters will be funded by Council’s water meter replacement program.

How can I monitor my data?

Following completion of the installation, residents will be provided with instructions on how to register for the customer portal and access and monitor their own water usage.

How will I be notified if I have a leak at my property?

Initially Council will contact you directly via a letter if a leak has been identified at your property. As the project progresses, this feature will become available to you directly, along with the ability to view and monitor your daily usage information via the customer portal. 

What do I do if my water meter or smart meter device is damaged? 

If you notice that your meter is damaged or in need of maintenance please contact Council’s customer experience centre on 6801 4000

Is this big brother? 

The transmission of water consumption data is made available for the benefit of property owners and for the purpose of automating meter reads. The analysis of this data can help Council identify inefficiencies in the water network and inform decision making for upgrades to the water infrastructure. Smart meters are not intended to govern customer’s water usage but give customers a tool to self-manage their own consumption to conserve water and save money. Owners can only view the water consumption on their own property via the online customer portal.

Last Edited: 29 Jan 2020

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