Sewer Mains and Sewerage Services
Customer Service Standards
Every two years, Council adopts Customer Service Standards for Sewerage Services. These define the level of service Council aims to supply to its sewerage customers. Water Supply & Sewerage Customer Service Standards 2020 -2021 and 2021- 2022 (PDF 603.4KB) were adopted at November 2020 Council meeting.
Depending on where you live, there may be differences in the level of service. This is because Council has adopted different Customer Service Levels within the Local Government area.
Dubbo - Sewer services area (PDF 1.6MB)
Geurie - Sewer services area (PDF 170KB)
Mumbil - Sewer services area (PDF 151KB)
Nanima - Sewer services area (PDF 541.8KB)
Wellington - Sewer services area (PDF 397.6KB)
Wongarbon - Sewer services area (PDF 164.1KB)
SEWERAGE SERVICES PRICING POLICY
Council's pricing policy is based on the NSW Government best practice principals and complies with State Plan NSW 2021. Best practice sewerage pricing involves a uniform annual sewerage bill for residential customers. The uniform bill is based on the estimated volume of sewage discharged from residential customers.
For non-residential customers an appropriate sewer usage charge is required for the estimated volume discharged to the sewerage system, together with an access charge based on the capacity requirements.
Council's Sewerage Services Pricing Policy fact sheet (PDF 798.2KB) details the annual Access Charges and Usage Charges for residential and non-residential customers.
For a copy of Council's Pricing Policy, Sewerage and Trade Waste Discharge Factor Policy please contact us.
Your Responsibilities and Ours
As a property owner, it is your responsibility to maintain or repair sewer pipes within your property up to the boundary connection point to Council's sewer. Please see brochure below for more information.
Sewer Responsibility (PDF 2MB)
The following guides assist property owners to stop storm water entering the sewerage system and prevent internal sewer overflows.
How to cut sewer overflow (PDF 2.8MB)
Keeping stormwater out of your gully (PDF 1.6MB)
Keeping Tree Roots out of Sewer Lines
Trees and shrubs have a place in residential areas by creating pleasant environments that provide shade during summer, create colourful landscapes and screen out neighbours. Trees have many environmental benefits by providing habitat for native animals and insects, and also reduce salinity and erosion.
Drains, sewers and water mains can become disrupted, blocked and damaged, sometimes involving costly repairs and removal, because of tree roots.
Council has produced the following guides to assist residents in choosing appropriate plant species to reduce damage and blockages to nearby pipes and structures.
Keeping Tree Roots out of Sewer Lines (PDF 1.6MB)
In outlying areas Council has adopted pressure sewerage as a means of providing sewerage. In such cases the pressure sewerage system replaces the gravity sewerage network Council would have constructed in the past. Please contact Council to obtain a copy of Council's Pressure Sewerage Systems Policy.
If you are the occupier serviced by a pressure sewerage system you should have a Pressure Sewerage Manual (PDF 1.9MB)
Last Edited: 11 Mar 2022