Sewer mains and sewerage services
Customer Service Standards
Every two years, Council adopts Customer Service Standards for Sewerage Services. These define the level of service Council aims to supply to its sewerage customers. Customer Service Standards for Sewerage Services for 2016 - 2018 were adopted at the April 2016 Council meeting.
Sewerage Services Customer Standards (PDF 129KB)
Your Responsibilities and Ours
As a property owner, it is your responsibility to maintain or repair sewer pipes within your property up to the boundary connection point to Council's sewer. Please see brochure below for more information.
Sewer Responsibility (PDF 2MB)
The following guides assist property owners to stop storm water entering the sewerage system and prevent internal sewer overflows.
How to cut sewer overflow (PDF 2.8MB)
Keeping stormwater out of your gully (PDF 1.6MB)
Keeping Tree Roots out of Sewer Lines
Trees and shrubs have a place in residential areas by creating pleasant environments that provide shade during summer, create colourful landscapes and screen out neighbours. Trees have many environmental benefits by providing habitat for native animals and insects, and also reduce salinity and erosion.
Drains, sewers and water mains can become disrupted, blocked and damaged, sometimes involving costly repairs and removal, because of tree roots.
Council has produced the following guides to assist residents in choosing appropriate plant species to reduce damage and blockages to nearby pipes and structures.
Keeping Tree Roots out of Sewer Lines (PDF 1.6MB)
In outlying areas Council has adopted pressure sewerage as a means of providing sewerage. In such cases the pressure sewerage system replaces the gravity sewerage network Council would have constructed in the past. Please contact Council to obtain a copy of Council's Pressure Sewerage Systems Policy.
If you are the property owner serviced by a pressure sewerage system you should have a Home Owners Manual (PDF 365.3KB).
Last Edited: 10 Feb 2017